Service Team Representative

Description

Position Summary:

The Service Team Representative is a high profile customer service position delivering beyond our member’s expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members’ needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Essential Functions:

• Say, "Hi," and greet members/ guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule massage appointments either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department

• Work as a TEAM with all other departments

Other Functions:

• Be knowledgeable about all programs and activities offered by Club One
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain safety book/emergency log, massage log, and lost and found ledger
•  Knowledge of procedures for ID checking and membership checks
•  Assist with bulk mailings, separating labels, plus other administrative tasks
•  Assist/ Support Service and/or Health & Fitness Desk
• Maintain folder of current programs

  Minimum Job Requirements:

  Education:

  High School Diploma

  Experience:

  1 year in customer service or 1year in service industry

  Specific Skills:

  Communication skills, basic accounting skills, and ability to multi-task

  Specialized knowledge, licenses, etc.:

   CPR and First Aid certified within 90 days of employment. Know proper emergency procedures for the club

  Supervisory responsibility, if any:

  None

  Working Conditions:

  Fitness club environment

  Physical Requirements:

  Ability to stand for several hours in a same shift, ability to lift 25 lbs