Our Lifetime Satisfaction Guarantee
Every single Great Course you order comes with a Lifetime Satisfaction Guarantee.
If a course is ever less than completely satisfying, you may exchange it for another or we will refund your money promptly. If a disc ever breaks, warps, or gets damaged, we'll replace it as long as the course is in print. Absolutely free.
Most publishers don't guarantee your satisfaction with their books or recordings, but we do. Why? Because we want you to be our customer for a lifetime of learning.
This guarantee, which we've honored every day since we were established in 1990, not only protects your investment in learning, it also compels us to produce only great courses—and nothing less.
Here's what one of our customers has to say about our Lifetime Satisfaction Guarantee:
"To understand how powerful [The Great Course's Lifetime Satisfaction Guarantee] is, keep in mind what this company sells. These aren't little audio tapes with 30 minutes of fluff, they're HUGE, in-depth, taped lectures from some of the best minds in the country.
"When I saw the guarantee, I was sold. Where's my credit card?
"But there's another reason for the guarantee—ethics. Thomas Rollins, [founder] of [The Great Courses], said his company values clients so much, he simply doesn't want them to have any product they don't absolutely love. In our lively phone conversation, he said, 'We call our lectures The Great Courses and if we don't deliver great courses, we don't deserve the money.'
"Wow! Most people think of customer loyalty as customers being loyal to a business. But how about a business being loyal to customers?"
—Dean Rieck, Direct Marketing magazine
