Clinical Client Support Rep I

Location: Willow Grove, PA Headquarters
Job Code: 9-14-11A
# of openings: 1


NMS Labs is the nation's leading independent provider of professional laboratory testing services, specializing in clinical toxicology, forensic science, and other vitally important areas of esoteric testing and expert services.  We employ more than 250 highly trained professionals who work closely with leading healthcare providers, medical researchers, and various members of the criminal and civil justice system to provide integrated testing and consultative services.

NMS Labs is an ISO accredited independent provider of clinical and forensic toxicology, endocrinology and criminalistics laboratory services for the health care and forensic sciences communities.  Since 1970, we have built a reputation as a provider of innovative, first-to-market and hard-to-find testing that has evolved to a broad menu of over 2,500 laboratory tests.

We are seeking a temporary, full-time Client Support Rep I in our Client Services department.  The regular hours for this position are Monday-Friday, from 10:30am-7pm, until December 2014.  A high school diploma, along with at least 2 years of experience in a client services environment, is required.  Experience in a reference lab, hospital, or physician's office is preferred.  This position serves as the primary internal representation between NMS and the defined client base utilizing NMS Labs services. The Client Support Rep is responsible for the retention and complete satisfaction of the client base. This position works closely with CS Supervisor, Analysts, Toxicologists and other specialist team members internally within the NMS environment in providing support to clients in resolving any service needs, problems, concerns and general inquiries received daily. Major duties and responsibilities include:

  • Answering incoming/making outgoing calls to clients
  • Resolving problems, reporting cancellations, providing specimen requirements and pricing, interpreting reports for clients
  • Sending client pricing and Test Information sheets.
  • Monitoring promised cases and management reports
  • Keeping a daily log of all daily client actions
  • Contacting clients for Marketing surveys
  • Providing information and client education of all NMS services

The Client Support Rep must have excellent phone etiquette, speaking voice, and professional appearance. The ability to effectively prioritize assignments, along with strong organization, documentation, and problem solving skills is required.  The successful candidate must be able to work independently and pay close attention to detail, and must be able to manage multiple tasks at once.  The Rep must be able to effectively communicate findings and recommendations in verbal and written form to other employees, management, and clients.  Physical demands include:

  • Ability to talk, hear, stand, reach with hands and arms, and use hands and fingers to manipulate instrument/equipment controls, computer keyboard, office equipment, objects, or tools
  • Moving from one work location to another to sit and stand, sometimes for extended periods of time
  • Vision (with correction) including color, distance, peripheral vision, depth perception, and the ability to adjust focus

A few reasons why NMS Labs employees love the company:

  • FREE pretzels on Tuesdays, fresh fruit on Wednesdays, yearly influenza shots, parking, fully equipped exercise room/showers, wellness programs
  • Discounted chair massages on Fridays
  • In April, week-long celebration for National Medical Laboratory Professionals
  • In July, Founder’s Day celebration
  • In December, holiday celebration for employees and families
  • St. Patty’s Day / Halloween Potluck, Sporting Events, Company Summer Outing, Charity Drives
  • Healthy Work Place Award - Philadelphia Business Journal – 2010, 2011, 2012, 2013

To be considered for this position, please submit a cover letter and resume at  NMS Labs requires applicants to submit official or unofficial transcripts prior to extending an offer and those without transcripts will not be considered.  We are an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, creed, sexual orientation, color, religion, sex, national origin, age, marital status, citizenship status, otherwise qualified disability, or protected veteran status (disabled, Armed Forces Service Medal, recently separated, active duty or campaign badge).


Key words:   forensic science, toxicology, research & development, LCMS, GCMS, HPLC, ICP, ABFT, endocrinology, crime lab, hospital lab, clinical research, drug test, DNA, biology, medical examiner


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