DUTIES:
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Conduct telephone interviews for research purposes only - no selling is involved.
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Conduct interviews and accurately record responses directly into a CATI (Computer Assisted Telephone Interviewing) system.
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Check information gathered for completeness and accuracy.
Education & Experience:
- Minimum Grade 12
- Customer Service experience an asset
Knowledge:
- Working knowledge of computers
Skills:
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Bilingualism an asset; must be fluent in English.
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Excellent communication, reading, listening, computer, telephone and people skills
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Strong work ethic & attention to detail
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Above average spelling and grammar capabilities.
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Previous experience with call centre and/or telephone and/or market research and/or dealing with the public are assets but not requirements.
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Strong interpersonal skills
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Ability to type 25 wpm.
- Ability to work as integral part of a team
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