Provide technical support of released and beta UniPrint suite of products to our customers and partners.Specific Duties and Responsibilities:
Support
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Work closely with the support team members to report software bugs and review customer suggestions.
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Work closely with the development team as needed to resolve customer issues.
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Required to visit clients and provide onsite technical support.
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Responsible for resolving tickets within targeted timeframe as set out by Quality Assurance program.
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Provide telephone support to clients.
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Solve highly complex problems utilizing in-depth knowledge of the UniPrint suite of products.
Training
Conduct technical product training to resellers.
Pre-sales
Act as a technical pre-sales resource for the Sales team.
Other Duties
Compose technical articles for knowledge base and external customer content as appropriate.
Maintain and monitor the UniPrint forum.
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Respond to forum questions and issues as UniPrint Support in a timely manner.
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May be required to attend trade shows, maintain trade show booth, and provide technical expertise to potential clients regarding UniPrint products.
Education
Bachelor's degree (Completion of University Degree or College Diploma in the area of IT Computer Science Degree an asset).
Experience
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At least 3 years experience working in a help desk environment.
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Citrix solutions experience an asset.
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Microsoft Terminal Services experience an asset.
Languages
Bilingual : English and French (Fluency in French, German and/or Spanish is a definite asset.)
Skills and Competencies
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Microsoft Office Products
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Networking Concepts
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Windows Operating Systems
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Effective Writing Skills
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Technical Writing Skills
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Customer Oriented Focus
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Technical Passion & Drive
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Problem Solving and Analytical Skills
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Results & Action Oriented
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Troubleshooting Skills
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Effective Teamwork Skills
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Effective Interpersonal Communication Skills
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Time Management Skills
- Organizational Skills
Certification Requirements
MCSE/MCSA certifications strongly preferred | 
