Replicon, Inc. - founded in 1996 - is a world leader in web-based timesheet and time tracking software. How have we done this? With our people, of course!

If you're ready to start reaching your potential, apply at Replicon today!

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Product Support Specialists

Location:

Bangalore

Job Code:

BL-TS-PSS

# of openings:

Description

About Replicon’s Support team in Bangalore:

Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?

Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?

Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?

If you are any of these, then the Replicon Application Support team is the place for you.

Support in Replicon is not just about solving customers’ issues.

- It’s also about knowing and applying all technologies related to Replicon’s products.

- It’s about knowing the different ways of configuring the product and helping the customer implement it.

- It’s about being intimate about the product’s limits and suggesting ways of improving the product.

In short, an Application Support Engineer in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.

Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Sales force and other applications like GoToAssist/Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.

The Product Support Specialist will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve customer issues, reaching solutions that are mutually beneficial to customers and Replicon Inc while remaining positive and upbeat.

Responsibilities:

Provide pleasant and professional customer service and technical support to current and potential customers for our application Web Timesheet and related environment via telephone, FTP, remote dial-up connections and email
Provide training for current customers via phone or on site on a limited basis

Technical Qualifications:

Technical proficiency in Windows 98/2000/XP/2003, IIS, TCP/IP, SMTP
Knowledge in C++, HTML, JavaScript, and relational databases MSSQL and Oracle
MS Access knowledge would also be an asset
Trouble shooting skills are a must
Outstanding problem solving skills
Ability to multi-task is a must
Willing to do whatever it takes to get things done

Customer service Qualifications:

Excellent written and oral communication skills are a necessity
Demonstrated superior customer service skills
Ability to listen and effectively understand a situation; able to respond with clarity and professionalism A positive friendly manner and customer service approach that will enable you to deal with challenging situations with empathy and sincerity

Shift Timings

Australian shift	6.00 am – 3.00 pm
European Shift	2.00 pm – 11.00 pm
North American Shift	6.30 pm – 3.30 am
North American Shift	9.00 pm – 6.00 am

The shifts are rotational every month. The ideal candidate should be willing to work in all the 4 shifts.

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