Careers

About Replicon

Founded in 1996, Replicon is the world leader in web-based time and expense management solutions, and the innovator in productivity software.  Thanks to Replicon's flagship application Web Timesheet, professional services organizations now have quantitative, real-time analysis of workforce productivity and a way to set meaningful productivity goals for employees that are tied directly to bottom line revenues.  Over 6700 customers in 60 countries rely on Replicon's products to increase profits and decrease billing cycles.  Replicon is a privately held company with head office operations based in Calgary, Alberta, Canada.  Growing operations have lead to an additional office in Bangalore, India in 2004.
   

Position:  Renewals Administrator
   

Experience: Minimum 1 year of related sales experience or hands on experience in a B2B customer handling role
   

Role Summary

Replicon is searching for candidates to join our successful team in a sales administrative capacity.  We are currently looking for self motivated, highly organized and energetic individuals who have a proven history of reaching goals.  The successful candidates will support the sales team by way of processing annual support renewals and exceeding renewal sales targets. 
     

The Renewals Administrator's are responsible for following up with customers to renew maintenance & support contracts on their previously purchased Replicon Software product(s).  Renewing maintenance is optional for Replicon's customers; therefore the incumbent of this role must have a sales focused and consultative approach to their daily responsibilities.  The majority of communication with customers is via phone and e-mail, making it essential that the incumbent of this role have excellent business communication skills.  It is of the utmost importance that the incumbent of this role have the ability to understand and relate the benefits of maintenance renewal to customers.  The Renewal Administrator must meet targets by ensuring invoices are sent according to the defined process created.
     

Core Accountabilities

• Meet renewal targets by ensuring invoices are sent and follow up is made to the customers according to the defined process created
• Coordinate client emails, maintain follow and pro-active communication to clients
• Maintain data within the CRM (customer relationship management) software
• Update the client database, complete monthly invoicing and collection of renewal fees
• Make a commitment to meet renewal targets and work independently to improve the current process
       

Qualifications

• You should be a graduate with good business communication skills.
• Excellent communication skills / active listening skills
• Passion for sales, customer handling, and target oriented.
• Strong proficiency with computers (MS Excel, Word, Adobe, etc)
• Accuracy and attention to detail
• Excellent telephone manner
• Ability to work with multiple departments
• Ability to multi-task in a fast paced environment / time management skills
       

If you would like to be considered for this opportunity, please apply online today!