NCsoft

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NOC Admin I
Location: Austin

Description
NCsoft West, the U.S. branch of NCsoft, the world’s largest independent developer and publisher of online computer games is seeking a highly qualified NOC Administrator I to provide support and surveillance of all game and infrastructure servers including any ancillary systems.  This position directly reports to the NOC Lead/Supervisor.
 
Essential Functions
·         30% Project/Research work given by management.
·         Interact with support staff to resolve issues.
·         Monitor hardware/software via proactive monitoring software.
·         Perform Daily/Weekly Checks on all assigned servers.
·         Respond to any outage assigned to the NOC Group.
·         Monitor and Respond to all e-mails.
·         Maintain problem ownership and accountability.
·         Publish game data as needed.
·         Document procedures as needed.
·         Perform other duties as assigned.
 
Job Requirements       
·         Associates Degree preferred, however equivalent work related experience will be considered.
·         Proven experience and skill with Operating Systems: Windows and Linux. (Mid Level)
·         Proven experience and skill with DNS.
·         Proven experience and skill with network troubleshooting and configuration.
·         Dynamic routing via BGP and OSPF.
·         Proven experience and skill with AD.
·         Proven experience and skill with Mail Servers.
·         Proven experience and skill with server hardware and software troubleshooting.
·         The ability to communicate professionally in a fast-paced setting while maintaining a positive working environment.
·         Ability to be a team player and a self-starter.
·         Ability to maintain high level of customer satisfaction.
·         Adaptability
·         Excellent verbal and written communication skills.
·         Excellent customer skills.
·         Rack servers and patch cables as needed.
·         Ability to perform analytical thinking
·         Shift availability is required.
 
A casual work environment, comprehensive benefits package and competitive salary are all part of the package. 


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