Jobs
| Customer Support Representative | |
| Location: | Brighton |
| Description | |
NCSOFT EUROPE
Brighton, UK | An NCsoft operating division
NCsoft Europe established its offices in 2004 in the British seaside city of Brighton and specializes in publishing and customer services operations for our portfolio, including Lineage® II, City of Heroes®, Guild Wars®, and Aion™.
We are a casual, friendly office full of passionate and talented individuals from all over the world. This melting pot of nationalities means that we have a greater understanding of our territories, which span 30 countries across Europe, the Middle East, and Africa (EMEA), and as such, we can cater to our customer’s needs, wants, and expectations more efficiently.
Our offices are situated close to Brighton’s train station with superb links to London, allowing travelers to be in the capital within an hour. We are in the center of one of the most vibrant, colorful, and creative cities in Europe, right on the beaches of the South Coast. Cosmopolitan, compact, energetic, unique, fun, lively, and historic, Brighton is a city like no other. With a fantastic mix of iconic attractions, award-winning restaurants, arts, culture, and year-round festivals and events, Brighton really does have it all.
NCsoft Europe Ltd is looking for dynamic Customer Support Representative for an established Customer service team. The successful candidates will have a passion for NCsoft games and customer service. They will be dealing with passionate players who demand AAA Customer Service and will demonstrate excellent organizational and prioritization skills and strong verbal and written communication skills.
Description
· Providing customer support via game interface, e-mail, or other interfaces while adhering to high standards of quality and ethics
· Responding to customer inquiries, providing complete and accurate responses
· Efficiently resolving customer complaints and issues while maintaining high standards of customer satisfaction
· Ability to identify issues requiring escalation, ensuring complete resolution
· Create and/or translate new articles for internal distribution and update existing articles as required
Requirement
· Educated to degree level or equivalent
· 1-3 years experience in the games industry preferably in the QA / CS / IT arena
· An avid member of the Gaming community - particularly online
· Previous experience working within a Customer Support environment or related area preferred
· Experience of customer billing support an advantage
· Fluency in English and one other European language essential. Other European languages an advantage – (French, German, Spanish or Italian preferred)
· Must be flexible with regard to work demands outside of normal working hours
This position is based in Brighton, UK
| |
| << Back to Search Results |
|
| New Search |
|
 |
|