NCSOFT EUROPE

Brighton, UK | An NCsoft operating division

NCsoft Europe established its offices in 2004 in the British seaside city of Brighton and specializes in publishing and customer services operations for our portfolio, including Lineage® II, City of Heroes®, Guild Wars®, and Aion™.

We are a casual, friendly office full of passionate and talented individuals from all over the world. This melting pot of nationalities means that we have a greater understanding of our territories, which span 30 countries across Europe, the Middle East, and Africa (EMEA), and as such, we can cater to our customer’s needs, wants, and expectations more efficiently.

Our offices are situated close to Brighton’s train station with superb links to London, allowing travelers to be in the capital within an hour. We are in the center of one of the most vibrant, colourful, and creative cities in Europe, right on the beaches of the South Coast. Cosmopolitan, compact, energetic, unique, fun, lively, and historic, Brighton is a city like no other. With a fantastic mix of iconic attractions, award-winning restaurants, arts, culture, and year-round festivals and events, Brighton really does have it all.

Game Surveillance Unit Agent (French)

Game Surveillance Unit Agents are responsible for monitoring our services to identify individuals that are violating our User Agreements and causing harm to our game services. They are responsible for executing various processes for monitoring the in--game and out-of-game environment for Bots, Farming, RMT, Private Servers, Account Theft, and other ‘cheating’ type behaviors.  Requires ability to navigate a computerized data entry system and other relevant applications.

Job Functions:

·         Monitor the in-game and out-of-game environment for various types of ‘cheating behavior’ which occurs related to Online Gaming.

·         Handle appeal requests from players that have been removed from the service to determine if the account closure was justified.

·         Communicate with customers that either have complaints or information about others involved in various types of ‘cheating behavior’

·         Responsible for documentation of all information gathered during investigations. Completes, maintains and processes pertinent paperwork and records.

·         Provide daily reports as directed by management.

·         Work closely with our other departments who may have information to share about suspicious activity.

·         Complete tasks and projects that are assigned by management that may not fall into the scope of the daily routine

Requirements:

·         2+ years experience working with MMOG support

·         Strong written and verbal communication skills

·         Team oriented with the ability to work independently

·         Extensive experience with standard practices and procedures in the Customer Support field

·         Extensive experience with PC gaming and multiplayer online gaming including experience with the current generation MMO titles

·         Ability to handle high stress situations and manage irate customers

·         Schedule flexibility

·         Native French speaker who is fluent in English both spoken and written.