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B2B Customer Integration Project Manager
Title: B2B Customer Integration Project Manager
Location: Corporate Office
Location City: West Chester
State/Territory: US-PA
Last updated: 10/19/09 2:50 PM

Description
 
VWR distributes a diversified product mix, including chemicals, glassware and plasticware, equipment and instruments, furniture, protective apparel, production and safety products, and other life science and laboratory products and supplies. VWR supports its customers by providing storeroom management, product procurement, supply chain systems integration, technical services and laboratory bench top delivery. VWR maintains operations in over 20 countries and employs over 6,000 people worldwide. VWR International is headquartered in West Chester, Pennsylvania.
 
At VWR International, we offer something unique to our associates beyond the competitive paycheck and great benefits. For example, you'll find a large number of associates who have been with us for 10, 20, and even 30 years - the result of true growth opportunities. There has to be a reason for such loyalty, and it probably runs a lot deeper than simple numbers on a paycheck. Maybe it's because they love the feeling of knowing they matter, and their accomplishments are valued. Maybe it's something different. But whatever it is, we do know one thing: We have it at VWR International!
 
Description:
A b2b integration project manager is responsible to lead and manage customer integration projects, to develop standards for integration to ESS, and to maintain a business relationship with b2b solution marketplaces. Standard project management methodology is followed, beginning with a scope of work and ending with training on standard operating procedures. Key deliverables include a project plan, test plan, scope, and process flows for applicable integration points. The pm will coordinate tasks, owners and due dates, and communicate milestones to the key stakeholders.
Key Responsibility Areas & Tasks:
q       Manage customer e-procurement integration projects, regarding the automation of backend business transactions and the provision of front-end e-catalog content.
q       Follow a standard project management methodology for each implementation. Key project deliverables include the following documents: Scope of Work, Project Plan, Test Plan, Business & Technical flows
q       Assess integration project requests to confirm customer technical requirements and readiness.
q       Facilitate conference calls with stakeholders for the project kickoff and on-going status checkpoints to review requirements, milestones, action items, and role expectations.
q       Primary corporate liaison between functional and technical stakeholders, internal and external groups.
q       Oversee customer testing and development requirements for front-end web catalog connections that utilize b2b protocols such as cXML Punchout or OCI Roundtrip.
q       Manage vendor relationship with top b2b solution partners, driving e-commerce standard protocols and profitable integration business models.
q       Provide a Cost & ROI Estimates for VWR stakeholders, regarding projects & enhancement requests.
q       Provide tier 2 technical and process support for the existing b2b customers (300+) and marketplaces.
q       Define and implement standard operating procedures to ensure that customer static catalog requests are distributed accurately and in a timely fashion to the applicable B2B solution or marketplace.
q       Perform a post-audit 60-90 days after project completion to evaluate satisfaction and value achieved.
 
Skills, knowledge & experience:
q       Expertise in technical project management & experience with system integrations. 
q       Solid understanding of how distribution fits into the customer supply chain and the requisition to cash life cycle.
q       Data analysis skills; familiarity with ecommerce data formats (cXML, xCBL, EDI–ANSI x12, html).
q       Knowledge of b2b communication protocols (https, AS2, edi-int, sftp, punchout, OCI Roundtrip, VANs).
q       Familiarity with tools such as MS Access, Excel, PowerPoint, Visio, Ultra Edit, Word, and MS Project.
q       Experience with e-procurement solutions such as Ariba, SAP, Oracle, SciQuest, Coupa…
q       Ability to drive technical or process improvements, within backend systems, that would positively impact customer integrations. (Knowledge of VWR systems is a plus - ESS, QSS, Trilogy, VWR.com)
q       Strong oral & written communication skills, people skills, and presentation skills are critical.
q       Must be organized, able to multi-task and juggle 10-12 integration projects, and adaptable to change.
q       Able to see the ‘big’ picture and total impact of decisions, and be detail oriented to track project tasks.
q       Must exhibit a positive attitude, be able to energize teams, and be willing to listen to various opinions.
 
EOE M/F/D/V
VWR maintains a drug-free workplace
VWR and design are registered trademarks of VWR International, LLC
VWR International, LLC is aware of fraudulent e-mails referencing VWR job opportunities. Please note: VWR does not hire employees through e-mail solicitation and never requests any employee to cash money orders or send money to others. If you question the legitimacy of a job opportunity, you can verify all job opportunities for the US and Canada by calling the VWR Career Center.
 




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