| Captain | |
| Location: | New York, NY |
| Job Code: | 369 |
| # of openings: | 5 |
| Pay range: | |
| Description | |
POSITION DESCRIPTION
Job Summary:
· Inspired by a commitment to excellence, the maritime team at Entertainment Cruises creates unforgettable memories for our guests. The successful captains greet all guests and ensures each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and customer satisfaction; and maintains a high level of profitability.
Job title: Captain – City Specific
Department: Operations
FLSA status: Non-Exempt
Reports to: Operations Manager
Essential Functions:
Cruise Execution
· Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
· Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
· Conducts pre-cruise meetings and communicates to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.).
· Ensures that staff and guests adhere to all safety standards and procedures.
· Participates in the execution of the Safety Program, including emergency drills.
· Participates in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.
· Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
· Ensures strict compliance to Crisis Management Plan.
· Executes other projects as assigned by management.
Operations Team Management
· Delivers training to new crew.
· Schedules crew according to staffing matrix.
· Adheres to Company’s performance management guidelines for all discipline and termination situations.
· Recommends to the Operations Manager the promotion of crew to full-time annual positions.
· Develops positive working relationships with city department heads and peers.
· Develops strong teamwork within the staff.
Customer Service
· Resolves guest problems in conjunction with the on-duty Restaurant Manager utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retention.
Administration
· Completes all shift records: checklist, logbook, payroll, and documentation of safety training.
· Ensures that accident reports are completed accurately and promptly.
· Participates in administration of payroll system including scheduling, checking, transmitting and processing.
· Executes collateral duties as assigned by Operations Manager: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance.
· Schedules crew work periods to achieve maximum payroll efficiency.
· Attends all scheduled meetings.
Accountabilities:
The successful captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, safety, management evaluation, and feedback from peers on the city’s team and customers.
Job Specifications / qualifications:
1. Must currently possess 100 ton license with a satisfactory record
2. Proper office telephone etiquette
3. Communicate effectively in oral and written form
4. Ability to read, write and speak English to comprehend and communicate job functions
5. Effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy
6. Manage multiple priorities/tasks
7. Establish and maintain effective working relationships as required by job responsibility
8. Prefer 1-2 years of marine experience with outstanding record
9. High school diploma or equivalent
10. Vessel handling and navigation knowledge
11. Basic working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
12. Vessel maintenance and repair
13. Operate vessel in accordance with all Coast Guard rules and procedures.
14. Communicate effectively in oral and written form
15. Analyze and solve problems
16. Demonstrated ability to manage multiple priorities/tasks
17. Establish and maintain effective working relationships as required by job responsibility
18. Persuade and influence people
19. Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
20. Qualified comprehensive background check
21. Work with Microsoft Office applications (especially Word & Excel)
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Entertainment Cruises, Inc is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law. |
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