SUMMARY:
The Account Manager FA Flex is responsible and accountable for servicing clients and candidates. The Account Manager FA Flex is responsible for the identification, qualification, recruiting, and interviewing of candidate customers; for the cultivation, administration, and maintenance of the client relationship; and for facilitating all activities associated with the matching and closing process. The Account Manager FA Flex builds solid, profitable relationships with clients and candidates through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Promote Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients.
- Identify and recruit qualified candidates by engaging in sourcing activities to include, but not be limited to: market research (i.e., job fairs, job boards, etc.), recruiting calls, attending seminars and networking events. Determine and implement appropriate recruiting techniques for market, industry, skill set, and region.
- Evaluate market conditions and ensure candidate inventory population stays at appropriate levels to accommodate anticipated client demand. Develop staffing strategies when deficiencies are identified.
- Maintain ongoing relationships with candidates not currently on assignment.
- Qualify candidates by conducting telephone and in-person interviews to obtain work history, education, training, job skills, and salary requirements.
- Complete appropriate reference checks on candidates to ensure authenticity of stated skills and experience. Coordinate applicable background investigations with administrative staff.
- Package the qualified candidate for presentation to client.
- Qualify and prioritize new job orders.
- Negotiate appropriate contract terms, pay rates, bill rates, and fees for incoming job orders.
- Ensure client expectations regarding job orders are set and maintained.
- Analyze client requirements against qualifications of candidates and match the best candidate with client needs.
- Employ proper matching methodologies including leveraging applicable systems, presenting job opportunities to candidates, negotiating compensation, and closing placements.
- Prep and debrief the candidate. Serve as the liaison between the client and the candidate during the offer process. Provide coaching and advice to the candidate through the client interview process.
- Conduct follow-up activities with candidates to ensure customer satisfaction and delivery by the candidate of required services.
- Supervise and manage candidates on assignment; counsel and discipline candidates; be directly involved in termination decisions.
- Conduct follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services.
- Identify new job order opportunities through client contacts and consultants via candidate marketing and relationship building.
- Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
- Engage in quality assurance, candidate retention and extension, lead generation, re-marketing and assignment end.
- Develop and execute daily plan.
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