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RightNow is always looking for great people. We need the best and the brightest to fuel our phenomenal growth and maintain our leadership in the industry. Work here is exciting and challenging—never dull! Pay and benefits are competitive within the geographic regions that we serve and opportunities abound for continuous learning and advancement. You'll never have a better opportunity to have it all.
RightNow offers rewarding professional career opportunities around the world, including many at our headquarters in Bozeman, Montana. Bozeman is a family-friendly town that offers a remarkable quality of life.
If you have the energy, enthusiasm and exceptional skills and experiences to help us rid the world of bad experiences, then please apply today.
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| MySQL Database Engineer | |
| Location(s): | Bozeman, MT |
| Department: | Technology Operations |
| Description | |
RightNow Employees work in a dynamic fast paced environment. The Hosting department maintains the servers and architecture that run our SaaS (Software as a Service) CRM platform. Our current stats are 750 million page turns per month on 283 MySQL instances, 74TB of data across thousands of unique schemas. We have a complex replication setup with unique python scripts to maintain our servers. You would work on a small team of currently 4 systems administrators/engineers that specialize in our MySQL databases.
As a MySQL Database Engineer’s for RightNow Technologies your role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. You are also responsible for developing automation processes, benchmarking, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software in the RightNow Technologies hosting environment. This position is located at our headquarters offices in beautiful Bozeman, Montana, where the clean air, big sky vistas, world-class outdoor recreation, and small town community feel combine to create an extraordinary living experience. Add in shopping, great schools, parks, world-class museums, family activities, arts and cultural opportunities and Bozeman is the place to be for that small town feel with big city amenities; where the people and hospitality make Bozeman, Montana one of our nation’s best locations to live.
Essential Duties and Responsibilities
· Design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability
· Developing automation processes, benchmarking, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software in the RightNow Technologies hosting environment
· Troubleshoot difficult issues until problem is resolved, including digging into code and finding logic errors or inefficiencies.
· Strong systems administration skills including Linux and network troubleshooting
· Kickstarting machines, configuring RAID, fiber channel, and bash scripting
· Assist MySQL DBA team in supporting operations
· Python programming experience a plus
Essential Knowledge, Skills, and Background
· College diploma or university degree in the field of computer science and/or three years equivalent work experience
· Certifications in MySQL or Linux recommended
· Strong understanding of database structures, theories, principles, and practices
· Working technical experience with designing, building, installing, configuring and supporting database servers, including MySQL, Postgres, Oracle, or SQLServer
· Hands-on database tuning and troubleshooting experience
· Project management experience
· Good understanding of the organization’s goals and objectives
· Knowledge of applicable data privacy practices and laws
· Good written and oral communication skills
· Strong technical documentation skills
· Good interpersonal skills
· Ability to conduct research into database issues, standards and products as required
· Ability to present ideas in user-friendly language
· Highly self motivated and directed
· Keen attention to detail
· Proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Strong customer service orientation
· Experience working in a team-oriented, collaborative environment.
Preferred Knowledge, Skills, and Background
· Ability to troubleshoot difficult issues until problem is resolved, including digging into code and finding logic errors or inefficiencies. Enjoys finding and fixing tough problems
· Very familiar with benchmarking techniques/implementation and driving performance from a system
· Strong systems administration skills including Linux and network troubleshooting. Kickstarting machines, configuring RAID, fiber channel, and bash scripting
· Ability to learn complex systems
· Strong coding background with ability to maintain large projects
· Ability to program in Python
· Ability to read C/C++ and PHP code and pinpoint bugs and inefficiencies
· MySQL certified
· Understands and has implemented the concept of horizontal scaling
· Reads mysqlperformanceblog.com and is looking to test and implemented ideas discovered from reading this site
· Has read and understands information in "High Performance MySQL Second addition".
· Design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability
· Developing automation processes, benchmarking, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software in the RightNow Technologies hosting environment
· Troubleshoot difficult issues until problem is resolved, including digging into code and finding logic errors or inefficiencies.
· Strong systems administration skills including Linux and network troubleshooting
· Kick starting machines, configuring RAID, fiber channel, and bash scripting
· Assist MySQL DBA team in supporting operations | |
BenefitsRightNow is always looking for great people. We need the best and the brightest to fuel our phenomenal growth and maintain our leadership in the industry. Work here is exciting and challenging—never dull! Pay is competitive, with medical, dental and vision benefits, life and disability insurance and 401(k) participation for full-time employees as well as opportunities for continuous learning and advancement. In addition, giving back to your community has never been easier with a generous match program and time off to perform volunteer work. You'll never have a better opportunity to have it all. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to regularly perform repetitive hand and wrist movements at a computer keyboard. Employee is regularly required to sit for long periods of time. Close vision is required for PC work. Employee Protection RightsRightNow is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability, or other status protected by federal, state, or local law. |
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